AiTo 10 Point Promise

• AITO Specialist Travel Agents are the elite of the retail travel trade.
• We pride ourselves on offering exceptional service for discerning travellers at no extra cost.
• As examples of the service that you can expect we make these 10 promises to each and every one of our customers.
• Do consult us before choosing and booking your next holiday.

1. We understand our clients and will find you the right holiday

2. We go ‘beyond Google’

3. We use our knowledge, experience and expertise to recommend what is best for your needs

4. We are creative and suggest alternatives

5. We are independent and honest

6. We are open about prices and charges

7. We provide reassurance, your money is safer with us

8. We provide personal service in a self-service world

9. We are happy to be of service, expect a friendly welcome

10. We care passionately about your satisfaction – before, during and after your holiday, and look forward to your feedback.

AITO Specialist Travel Agents sell holidays produced by members of the Association of Independent Tour Operators (