Carrier 30


Luxury tour operator Carrier has revealed the names on The Carrier 30 | The most inspiring and influential in luxury travel 2021, naming luxury travel agency, Travelwise as a ‘Future Retailer’. The launch of The Carrier 30 comes after one of the most challenging times the travel industry has seen with a year of cancellations, amendments, refunds and suppressed sales. In lieu of Carrier’s glitzy award ceremony that usually takes place at this time of the year, recognising their top trade agent partners based on sales performance, the list will acknowledge the people and businesses in the sector that they believe should be recognised for their achievements.

Carrier Head of Sales, Rick Milne commented “Our annual awards ceremony is one of our most anticipated events, and of course this year it won’t be going ahead in the usual way. Whilst the past year has been extremely difficult, it has shown the importance of exceptional service and trusted partnerships. It has shown value in businesses who take a human approach and put their customers and staff first, and for us, it is vital that we celebrate these people and businesses, who despite the challenges of 2020, have continued to deliver outstanding levels of service and support to their clients.”

While the team at Travelwise have found it difficult being away from their base, they have kept in regular contact with their customers through emails, and speaking to them on the phone. They have used the time to update their website, adding client reviews and stated that they were blown away by the response. They said “receiving so many amazing comments gave us all a welcome lift and reiterated that we have a business worth fighting for. Like us, our clients can’t wait to for our store to open again so they can pop in and see us.”

The Carrier 30 is comprised of five categories: The Luminaries, The Connoisseurs, The Innovators, The Future Retailers, and The Rising Stars. Chosen by a panel at Carrier using set criteria, Travelwise is named in The Future Retailers category which Carrier describe as ‘the retail travel brands who are redefining the retail experience for their customers. These businesses have prominent locations in upscale neighbourhoods with innovative store design.’

Milne continues “This travel agency is anything but traditional. There isn’t a brochure in sight, instead you’ll find a team of well-travelled experts who pride themselves on a highly personalised and friendly service. Their regulars just leave it up to them where they go….which says it all really.”  

Travelwise commented “We’re extremely proud to be named on The Carrier 30 as one of The Future Retailers. To us, it is an endorsement that we are succeeding in our quest to be one of the UK’s premier luxury travel agents and it gives us the encouragement to keep fighting for our staff, our premises and our industry.”

Press release from Carrier 05 March 2021

'Luxury is waiting for you'